Refund policy

Do you offer Money-Back Guarantee?

We want you to be 100% satisfied with your purchase, and stand by the quality of our products.

Please note we can only accept back Elivue products that were directly purchased through elivue.com, we cannot accept products that were purchased from a third-party retailer.
If you spot any differences between our stone or diamond, you can apply for the money-back guarantee.

IMPORTANT: To be eligible you must:
1. Tell us where is/are the differences you spot.
2. Show us a photo you compared with a diamond of the same cut.
3. Return the product to us with original packing.

Please note that 30 days after receiving the product, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product first after their purchase so you experience the next generation of sparkling stone today!

What is your returns policy?

Items purchased (unworn, with tags, in original packaging) are eligible to return for store credit or direct size exchange only.You will also be responsible for covering the shipping cost when sending the product back to us.

What do I need to do to return and exchange my Item?

We are happy to process a replacement provided that:

1. The item must be unworn and in the same condition when you received them.
2. The item is returned including the tags and the original items that came with it.
3. The customer returns the product with tracked insured shipping at the customer’s expense.
4. The return tracking code and image of the packing slip are secured to be shared with us.
5. It must also be in the original packaging.

What can I do if I received a damaged, different or missing item?

Did your item arrived damaged, different or missing? Please email us at support@elivue.com and we will send out your replacement immediately. Please refer to the procedures below:

1. Within 7 days, after receiving the product, please contact us with a photo or video explaining the issue and whether you want a return or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will provide store credit or resend the item, you may also be asked to return the product.
4. Customers will only be charged once for shipping costs (this includes returns)
5. No-restocking to be charged to the consumers for the return of the product.

Important: We are not responsible for any damages caused by wear and tear if the item does not fit due to issues with sizing. If it doesn’t fit your finger, kindly let us know immediately so we can arrange a return. Damages caused by refitting and resizing on your own before returning will not be accepted.

Where should I mail my authorized return?

Please contact our customer service at support@elivue.com to get the returned address.